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Live Chat Metrics That Matter in 2024: Insights from a Live Chat Agency in Chicago, Illinois
If you want to provide exceptional customer service and support, having live chat functionality on your business’s website is crucial. It is the digital equivalent of a friendly "How can I help you?" for customers walking into your online store. However, to make sure...
Common Mistakes to Avoid When Managing Local Listings: Insights from a Listing Management Agency in Chicago, Illinois
As a business owner in Chicago, you shouldn’t underestimate the importance of managing your local listings. After all, these listings help prospective customers find and learn about your business. They can increase your visibility in local searches and bring more...
Can You Improve Your Website Ranking Without Backlinks? An SEO Agency in Merrillville, Indiana Explains
If you have ever looked into SEO, you have probably heard of backlinks. For a long time, quality backlinks were considered a must-have for getting your website to rank higher. But with times changing and SEO practices evolving, many are now questioning — can a website...
Maximize Your PPC Returns with a Professional Audit: Insights from an SEM Agency in Merrillville, Indiana
Pay-per-click (PPC) is a tried and tested digital advertising method. But sometimes, even the best PPC campaigns might not give the results you hope for. This is where a professional PPC audit can help. Below, this SEM agency in Merrillville, Indiana is going to...
Live Chat vs. Chatbots: Insights from a Live Chat Agency in Merrillville, Indiana
Today's customer support is no longer limited to phone calls and emails. With instant messaging the new norm, online businesses are now adopting chat support for real-time customer support. When it comes to implementing chat support on a website, there are two main...
The Reality of DIY Local Business Listing Management: Insights from a Listing Management Agency in Merrillville, Indiana
Owning a business is no small feat. Business owners juggle multiple tasks daily, ranging from finances to marketing and everything in between. For local businesses in Merrillville, one essential aspect of their marketing efforts is managing their online business...
SEO Strategies to Enhance Your Product Page: Insights from an SEO Agency in Naperville, Illinois
Having a product page that stands out is essential in today's online market. It is one of the best ways to draw in customers and ensure your Naperville eCommerce site appears on search engine result pages (or SERPs.) There are a few key elements that can turn your...
Building a PPC Strategy That Delivers: Insights from an SEM Agency in Naperville, Illinois
A well-planned pay-per-click (PPC) strategy can drive qualified leads and boost your Naperville business's bottom line. However, building a PPC strategy that pulls in clicks and interest from your target audience is not always easy. Below, this SEM agency in...
Is Live Chat the Best Customer Support Channel? Insights from a Live Chat Agency in Naperville, Illinois
Getting quick and clear help is what customers want the most today. Live chat is the best at this, as it offers greater convenience than phone or email. Are you wondering why so many people prefer live chat over other customer support channels? If so, you’ve come to...
Level Up Your Google Business Profile with the Right Q&A Strategy: Insights from a Listing Management Agency in Naperville, Illinois
Today, what people think about your business is largely influenced by what they see online, and your Google Business Profile (you might know it as Google My Business) plays a big part in this. A great tool in this profile is the Q&A section — a place where...