Why Should You Use Canned Messages? Insights from a Live Chat Agency in Brookfield, Wisconsin
Canned messages — which are predetermined answers to common questions — can be extremely helpful for a business’s website. They add value to your customer support and allow you to handle your customers more efficiently. Below, this listings management agency in...
What Drives Better Results: Chatbots or Operators? Insights from a Live Chat Agency in Chicago, Illinois
Humans vs. machines — it is a hotly debated topic in many industries today. Who is more productive, empathetic, and dependable in a business setting? The debate becomes even more heated when it comes to Artificial Intelligence emulating human functions that include...
Important Live Chat Statistics Every E-Commerce Retailer Should Know About: Insights from a Live Chat Agency in Schaumburg, Illinois
Some customers prefer to call you, while others prefer to connect via email or social media. However, over the last few years, live chat has consistently been the most popular support channel. It is easy to integrate live chat functionality on your e-commerce website...
How to Handle Live Chat Customer Complaints: Insights from a Live Chat Agency in Naperville, Illinois
Live chat is an excellent addition to your Naperville business’s website because it allows customers to communicate with you in real-time. In addition, many customers feel far more comfortable voicing their complaints via chat than over the phone. The question is, how...