by Digital Destination | Jun 7, 2020 | Live Chat
Having live chat functionality on a website significantly increases the odds of users spending more time on the site and performing an action, such as signing up for a newsletter or making a purchase. The question is, how do you implement live chat functionality on...
by Digital Destination | May 7, 2020 | Live Chat
The one thing most websites lack is personal contact. However, when you reinforce your site with live chat functionality, that’s no longer the case. Think about it: You probably wouldn’t open your business without having your sales or customer service representatives...
by Digital Destination | Apr 7, 2020 | Live Chat
Remember those days in the late nineties when the internet was in its infancy, websites took a couple of weeks to load, and the only way businesses could deliver world-class customer service was either through a Hotmail email account or on the phone? Well, we have...
by Digital Destination | Mar 7, 2020 | Live Chat
Live chat has become an integral part of almost every online customer support system. The appeal comes from the accessibility, ease of use, and speed of the feature, giving customers the ability to almost instantly solve any issues they may have. So, how does this...
by Digital Destination | Feb 7, 2020 | Live Chat
Speed is the key to quality customer support. Without it, customers will become more and more frustrated whenever an issue with your product or service comes up. Of course, factors such as convenience and knowledgeable customer support agents also come into play, but...
by Digital Destination | Jan 7, 2020 | Live Chat
Getting customer service right can be hard, especially when you are using a call center. To make matters worse, many customers find calling a business to be frustrating. If they are not already frustrated from having to deal with a product or service issue, they may...
