by Digital Destination | Feb 7, 2022 | Live Chat
When it comes to handling real-time interactions and providing higher levels of customer satisfaction, live chat is an excellent communication channel. Live chat makes it easy for your prospects to contact your business — not to mention that more than 30% of online...
by Digital Destination | Jan 7, 2022 | Live Chat
Have you recently implemented live chat on your business’s website? Are you considering it? If you fall into the latter category, here are a few statistics that might help you with the decision — 75% of online users prefer live chat over any other medium of...
by Digital Destination | Dec 7, 2021 | Live Chat
Did you know that only one-third of senior business leaders believe they are prepared to adequately address customer experience, despite the fact that 87% of them identify it as their top growth driver? Although this lack of certainty is concerning, the first step...
by Digital Destination | Nov 7, 2021 | Live Chat
Consumers today want businesses to respond quickly. Amazon has established the benchmark for instantaneous customer support at the touch of a button. Your local business probably does not have the money or resources of a giant like Amazon, but still, your customers...
by Digital Destination | Oct 7, 2021 | Live Chat
Canned messages — which are predetermined answers to common questions — can be extremely helpful for a business’s website. They add value to your customer support and allow you to handle your customers more efficiently. Below, this listings management agency in...
by Digital Destination | Sep 7, 2021 | Live Chat
Humans vs. machines — it is a hotly debated topic in many industries today. Who is more productive, empathetic, and dependable in a business setting? The debate becomes even more heated when it comes to Artificial Intelligence emulating human functions that include...
