by Digital Destination | Dec 7, 2021 | Live Chat
Did you know that only one-third of senior business leaders believe they are prepared to adequately address customer experience, despite the fact that 87% of them identify it as their top growth driver? Although this lack of certainty is concerning, the first step...
by Digital Destination | Nov 7, 2021 | Live Chat
Consumers today want businesses to respond quickly. Amazon has established the benchmark for instantaneous customer support at the touch of a button. Your local business probably does not have the money or resources of a giant like Amazon, but still, your customers...
by Digital Destination | Oct 7, 2021 | Live Chat
Canned messages — which are predetermined answers to common questions — can be extremely helpful for a business’s website. They add value to your customer support and allow you to handle your customers more efficiently. Below, this listings management agency in...
by Digital Destination | Sep 7, 2021 | Live Chat
Humans vs. machines — it is a hotly debated topic in many industries today. Who is more productive, empathetic, and dependable in a business setting? The debate becomes even more heated when it comes to Artificial Intelligence emulating human functions that include...
by Digital Destination | Aug 7, 2021 | Live Chat
Some customers prefer to call you, while others prefer to connect via email or social media. However, over the last few years, live chat has consistently been the most popular support channel. It is easy to integrate live chat functionality on your e-commerce website...
by Digital Destination | Jul 7, 2021 | Live Chat
Live chat is an excellent addition to your Naperville business’s website because it allows customers to communicate with you in real-time. In addition, many customers feel far more comfortable voicing their complaints via chat than over the phone. The question is, how...
