How Does Live Chat Support the Digital Customer Journey? Insights From a Live Chat Agency in Elgin, Illinois
Imagine a customer at the checkout page of your eCommerce store. They have a pair of sneakers in their shopping cart and are on the verge of clicking “Place Your Order.” However, there is one issue — they are unsure if the sneakers will be the correct size. And if...
Three Tips to Improve Live Chat Experience on Your Website: Insights from a Live Chat Agency in Morton Grove, Illinois
Live chat is arguably the most popular channel for customer support today, and it’s easy to see why. According to Invesp (a leading provider of eCommerce conversion rate optimization software and services), live chat seems to be the most satisfactory medium to...
Tracking These Four Metrics Can Help You Improve Your Live Chat Quality: Insights from a Live Chat Agency in Rockford, Illinois
When it comes to handling real-time interactions and providing higher levels of customer satisfaction, live chat is an excellent communication channel. Live chat makes it easy for your prospects to contact your business — not to mention that more than 30% of online...
Top Three Live Chat Best Practices to Remember: Insights from a Live Chat Agency in Michigan City, Indiana
Have you recently implemented live chat on your business’s website? Are you considering it? If you fall into the latter category, here are a few statistics that might help you with the decision — 75% of online users prefer live chat over any other medium of...