In today’s world of e-commerce, it is becoming harder and harder for online businesses in Joliet to stand out among the crowd, as competition in even the most obscure of niche markets grows daily. Setting up live chat functionality on your website is one way to set your business apart from the pack and turn your website traffic into viable sales.

The Importance of Voice Chat

In the world of online business, it is very possible to lose a client because the website scores low on customer service. Most sales are lost because a customer runs into a problem while filling out an order form, or because they have an unanswered question about a product they wish to buy.

You can confront these problems by allowing your visitors to instantly access support via a live chat support option. In the same way that a customer would approach a salesperson to ask a question about a product in a store, you will be able to provide instant tailored attention to their questions, demands, and concerns. This could make a potential customer feel much more confident about completing a purchase through your website.

Additionally, live chat support can also be enabled by an operator so that you can reach out and aid your visitors in completing a purchase in the same manner that a salesperson may approach a browsing customer to see if they need help. Since most live chat support functions allow you to monitor your visitors’ browsing patterns on your website, you can choose when the best time to approach them is.

Once you have a customer’s attention, the chances that you will make a sale increase by tenfold as you get the unique opportunity to actually sell the product instead of hoping that your content alone will pique their interest. A live support chat feature will also bolster consumers’ interest and confidence in your website since they will have the increased security of knowing that they are talking to a real person. According to LiveChat’s Interactive 2020 Customer Service Report, live chat has the highest consumer satisfaction rate at 82.1%.

Take note of this fact and use it to your advantage, because 82.1% is a weighty figure that — if you manage to capitalize on — could double or triple your sales. Additionally, with the large influx of sales, the actual price of the feature will easily pay for itself, making cost and budgeting issues a non-concern.


Many customers today are impatient. They want results fast and with little effort. So, your website needs to give your visitors what they want right away, or they will move on to another website. Your visitors have no special reason for buying from you versus buying from someone else, do they? Tell them “what’s in it for them” by setting up a live chat functionality on your website today. You’ll be glad you did!

Implementing Live Chat for Your Website in Joliet, Illinois

Live chat is an excellent means to improve customer service and sales through your website. Without live chat functionality, you may be turning your customers away from your website, or at least losing a customer over trivial little questions. So, if you want to get the most out of your online presence and convert your visitors into customers, incorporating live chat into your online business strategy is the way to go.

If your business is located in Joliet, Illinois, and if you are interested in having live chat capabilities on your website, please feel free to contact us today for a free quote.