by Digital Destination | Oct 7, 2021 | Live Chat
Canned messages — which are predetermined answers to common questions — can be extremely helpful for a business’s website. They add value to your customer support and allow you to handle your customers more efficiently. Below, this listings management agency in...
by Digital Destination | Sep 7, 2021 | Live Chat
Humans vs. machines — it is a hotly debated topic in many industries today. Who is more productive, empathetic, and dependable in a business setting? The debate becomes even more heated when it comes to Artificial Intelligence emulating human functions that include...
by Digital Destination | Aug 7, 2021 | Live Chat
Some customers prefer to call you, while others prefer to connect via email or social media. However, over the last few years, live chat has consistently been the most popular support channel. It is easy to integrate live chat functionality on your e-commerce website...
by Digital Destination | Jul 7, 2021 | Live Chat
Live chat is an excellent addition to your Naperville business’s website because it allows customers to communicate with you in real-time. In addition, many customers feel far more comfortable voicing their complaints via chat than over the phone. The question is, how...
by Digital Destination | Jun 7, 2021 | Live Chat
It is no secret that live chat is transforming the customer service and support landscape. From generating sales, to enhancing customer experience, to increasing retention, live chat has emerged as a fundamentally way to communicate with and assist customers on your...
by Digital Destination | May 7, 2021 | Live Chat
Every now and then, industry titans advocate the importance of becoming customer-centric, regardless of the touchpoint. The importance of live chat for businesses is frequently discussed within this context. But the question is, why? Do customers really prefer...
