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How Does Live Chat Support the Digital Customer Journey? Insights From a Live Chat Agency in Elgin, Illinois

How Does Live Chat Support the Digital Customer Journey? Insights From a Live Chat Agency in Elgin, Illinois

by Digital Destination | Apr 7, 2022 | Live Chat

Imagine a customer at the checkout page of your eCommerce store. They have a pair of sneakers in their shopping cart and are on the verge of clicking “Place Your Order.” However, there is one issue — they are unsure if the sneakers will be the correct size. And if...
Three Tips to Improve Live Chat Experience on Your Website: Insights from a Live Chat Agency in Morton Grove, Illinois

Three Tips to Improve Live Chat Experience on Your Website: Insights from a Live Chat Agency in Morton Grove, Illinois

by Digital Destination | Mar 7, 2022 | Live Chat

Live chat is arguably the most popular channel for customer support today, and it’s easy to see why. According to Invesp (a leading provider of eCommerce conversion rate optimization software and services), live chat seems to be the most satisfactory medium to...
Tracking These Four Metrics Can Help You Improve Your Live Chat Quality: Insights from a Live Chat Agency in Rockford, Illinois

Tracking These Four Metrics Can Help You Improve Your Live Chat Quality: Insights from a Live Chat Agency in Rockford, Illinois

by Digital Destination | Feb 7, 2022 | Live Chat

When it comes to handling real-time interactions and providing higher levels of customer satisfaction, live chat is an excellent communication channel. Live chat makes it easy for your prospects to contact your business — not to mention that more than 30% of online...
Top Three Live Chat Best Practices to Remember: Insights from a Live Chat Agency in Michigan City, Indiana

Top Three Live Chat Best Practices to Remember: Insights from a Live Chat Agency in Michigan City, Indiana

by Digital Destination | Jan 7, 2022 | Live Chat

Have you recently implemented live chat on your business’s website? Are you considering it? If you fall into the latter category, here are a few statistics that might help you with the decision  — 75% of online users prefer live chat over any other medium of...
How Does Live Chat Help Provide a Better Online Experience? Insights from a Live Chat Agency in Schaumburg, Illinois

How Does Live Chat Help Provide a Better Online Experience? Insights from a Live Chat Agency in Schaumburg, Illinois

by Digital Destination | Dec 7, 2021 | Live Chat

Did you know that only one-third of senior business leaders believe they are prepared to adequately address customer experience, despite the fact that 87% of them identify it as their top growth driver? Although this lack of certainty is concerning, the first step...
Five Reasons Why Your Local Business Website Should Have Live Chat: Insights from a Live Chat Agency in Arlington Heights, Illinois

Five Reasons Why Your Local Business Website Should Have Live Chat: Insights from a Live Chat Agency in Arlington Heights, Illinois

by Digital Destination | Nov 7, 2021 | Live Chat

Consumers today want businesses to respond quickly. Amazon has established the benchmark for instantaneous customer support at the touch of a button. Your local business probably does not have the money or resources of a giant like Amazon, but still, your customers...
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  • How Does Live Chat Support the Digital Customer Journey? Insights From a Live Chat Agency in Elgin, Illinois
  • Three Mistakes to Avoid When Choosing an SEO Agency: Insights from an SEO Agency in Morton Grove, Illinois

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