by Digital Destination | Mar 7, 2020 | Live Chat
Live chat has become an integral part of almost every online customer support system. The appeal comes from the accessibility, ease of use, and speed of the feature, giving customers the ability to almost instantly solve any issues they may have. So, how does this...
by Digital Destination | Feb 7, 2020 | Live Chat
Speed is the key to quality customer support. Without it, customers will become more and more frustrated whenever an issue with your product or service comes up. Of course, factors such as convenience and knowledgeable customer support agents also come into play, but...
by Digital Destination | Jan 7, 2020 | Live Chat
Getting customer service right can be hard, especially when you are using a call center. To make matters worse, many customers find calling a business to be frustrating. If they are not already frustrated from having to deal with a product or service issue, they may...
by Digital Destination | Nov 7, 2019 | Live Chat
As the world of information gets faster and faster, customer support services have to keep up. We have phone service, email, self-support services, and many others, but live chat is currently the customers’ preferred choice. The reasons are varied, but convenience,...
by Digital Destination | Sep 7, 2019 | Live Chat
Adding live chat to your website has never been easier or cheaper. Many small businesses stand to gain from implementing this customer service option, because it is currently preferred by most users. The plugins that we will list in this article have free and paid...
by Digital Destination | Aug 7, 2019 | Live Chat
Live chat has become a staple for e-commerce stores. This customer service tool started out as a way to make communication easier between the business and the client. However, once it was implemented, the benefits became more and more clear — clients preferred it over...
