by Digital Destination | Apr 7, 2022 | Live Chat
Imagine a customer at the checkout page of your eCommerce store. They have a pair of sneakers in their shopping cart and are on the verge of clicking “Place Your Order.” However, there is one issue — they are unsure if the sneakers will be the correct size. And if...
by Digital Destination | Mar 7, 2022 | Live Chat
Live chat is arguably the most popular channel for customer support today, and it’s easy to see why. According to Invesp (a leading provider of eCommerce conversion rate optimization software and services), live chat seems to be the most satisfactory medium to...
by Digital Destination | Feb 7, 2022 | Live Chat
When it comes to handling real-time interactions and providing higher levels of customer satisfaction, live chat is an excellent communication channel. Live chat makes it easy for your prospects to contact your business — not to mention that more than 30% of online...
by Digital Destination | Jan 7, 2022 | Live Chat
Have you recently implemented live chat on your business’s website? Are you considering it? If you fall into the latter category, here are a few statistics that might help you with the decision — 75% of online users prefer live chat over any other medium of...
by Digital Destination | Dec 7, 2021 | Live Chat
Did you know that only one-third of senior business leaders believe they are prepared to adequately address customer experience, despite the fact that 87% of them identify it as their top growth driver? Although this lack of certainty is concerning, the first step...
by Digital Destination | Nov 7, 2021 | Live Chat
Consumers today want businesses to respond quickly. Amazon has established the benchmark for instantaneous customer support at the touch of a button. Your local business probably does not have the money or resources of a giant like Amazon, but still, your customers...
