For a business owner, there are few things more satisfying than hearing positive feedback from your customers. This is precisely why managing your business’s online reviews can be a great way to ensure that your business is displayed in the best possible light online.
The question is: how do you know when it’s time to start looking for a listings management agency in Morton Grove, Illinois to manage your online reviews? Without further ado, here are four signs that it’s time to partner with a local online review management partner.
1. You have yet to claim your Google Business profile.
If the name “Google Business Profile” (formerly known as Google My Business) is new to you, now is the time to change that. Claiming your business’s profile on Google is free — and it’s an indispensable tool that every business should set up for the sake of their online visibility.
As a full-service listings management agency in Morton Grove, Illinois, the team at Digital Destination has resources to help you set up your Google Business Profile. But if you are looking for a more robust front-end setup, schedule a call with us today to learn more about what we can offer as your listings and reputation management partner.
2. You are unsure where to send clients to leave reviews.
If you already have a Google Business Profile set up and your Morton Grove business is listed on Yelp or other business directories and local listing sites that accept reviews, you are on the right path. From here, it’s a matter of encouraging your happy customers to share their experiences about working with you. But how do you do that?
The good news is that Google Business Profiles have a feature called a short link that allows you to copy and paste your profile URL anyplace on the web — and other listing platforms offer a similar feature. This allows the customer to act on the veiled request of “please leave us a review on Google” by directing them straight to the review page.
3. You need help responding to bad reviews.
Of course, you never want to get notifications of bad customer reviews in your inbox. The truth is that you cannot please everyone. That is why having excellent customer touchpoints is so crucial. Not only that, but negative feedback provides a wonderful opportunity for your Morton Grove business to improve its customer service and solutions.
The trick is to respond appropriately to this feedback in a way that demonstrates your willingness to hear from this customer’s experience and improve. If taking time out of your busy day to write these responses seems a bit too much, your local listings management agency in Morton Grove, Illinois will be happy to help.
4. You want to leverage your reviews to expand your online reach.
This is where the true power of reviews is revealed. Online reviews are an excellent way to establish credibility and legitimize the services you offer. This is just one of the reasons why review management should be a part of your local digital marketing strategy.
By establishing a robust online presence, your target audience should be able to cross-reference all the information they learn about your Morton Grove business online. So, if your Google Business Profile is brimming with glowing reviews, your listings management agency in Morton Grove may recommend using them in a testimonials section on your website. This can work wonders to establish trust with your customers.
Looking for a Listings Management Agency in Morton Grove, Illinois?
Are you looking for the right listings management agency in Morton Grove, Illinois? If so, and if you’re looking for an expert listing and reputation management team to guide your local business’s digital marketing strategy, Digital Destination is here to help. Contact us today at (312) 933-6806 or fill out this online form to get started.