When you want to ensure your customers are receiving the best service possible, it can be frustrating if you don’t have the tools to accommodate that need. Implementing a live chat feature on your eStore can help you maximize the success of your business and provide even more value to your customers — and it’s not as difficult as you might think.
Are you ready to add this valuable tool to your eStore? If so, you’ve come to the right place. Below, this live chat agency in Oak Lawn, Illinois is going to offer three easy tips to help you with your live chat implementation process.
Choose a live chat agency that is a good fit.
Live chat has become integral to any business’ customer service plan. With live chat, businesses can quickly access their customers and address their needs quickly and efficiently. However, implementing live chat is not as easy as signing up for an account with one of the many providers.
You’ll want to find a live chat agency in Oak Lawn, Illinois that knows how important it is to have someone there with you, guiding you through all the different steps. A good agency will offer live chat support that’s easy to use and comes with 24/7 customer service.
At Digital Destination, our live chat agents have been trained in the art of going above and beyond for your customers so they feel satisfied, happy, and well taken care of.
Ensure the chat button is easily accessible
A live chat button is essential to your customer service strategy, but it’s not enough to just have one. Customers want access to help quickly and easily, so your chat button should be easy to find and click.
To make your chat button stand out, your live chat agency in Oak Lawn, Illinois will recommend adding it above the fold or as close as possible to where people will start browsing on your site. You can also move it around every time you update your home page or add new content so that customers don’t get used to seeing it in one place.
If you’re using a pop-up window, ensure plenty of room for typing questions and responses so that everything is legible without scrolling or zooming.
Strike a balance between quality and speed
As any live chat agency in Oak Lawn, Illinois knows, one of the most important aspects of live chat is balancing speed and quality. You’ll want your customers to get their answers quickly, but you also want them to feel satisfied with what they receive. To do this, you should ask open-ended questions to help you better understand the customer’s needs.
For example, “How can I help?” or “Is there anything else I can help you with?”
Not only does this give your customer an opportunity to clarify their question, but it also gives them a chance to tell you about any problems they may have. This way, when they’re more satisfied with their experience, they’re more likely to return in the future.
Looking for a Live Chat Agency in Oak Lawn, Illinois?
Online shopping has grown immensely in the past few years, and with that growth has come an increase in the number of users who are unhappy with the customer service they receive from eStore retailers. This can lead to a drastic decrease in sales if you don’t implement an effective live chat solution to provide exceptional customer service to your clients. By following the tips reviewed above, you can get started on the right foot with your eStore live chat implementation.
Are you ready to partner with a live chat agency in Oak Lawn, Illinois that can implement this customer service feature on your website? If so, look no further than the professionals at Digital Destination LLC. Contact us today at (312) 933-6806 to request a free consultation.