by Digital Destination | Jun 7, 2022 | Live Chat
Live chat is not a new concept in the world of customer support. According to a 2009 study published by eMarketer, live chat has contributed to 36% of online transactions — and 62% of those who chatted stated they were more inclined to buy from the site again. Many...
by Digital Destination | May 7, 2022 | Live Chat
If you are reading this blog, you are probably already aware that live chat is the most popular digital customer support channel out there. It is only getting more popular, and the reasons behind this rise in popularity are easy to see. The three most important things...
by Digital Destination | Apr 7, 2022 | Live Chat
Imagine a customer at the checkout page of your eCommerce store. They have a pair of sneakers in their shopping cart and are on the verge of clicking “Place Your Order.” However, there is one issue — they are unsure if the sneakers will be the correct size. And if...
by Digital Destination | Mar 7, 2022 | Live Chat
Live chat is arguably the most popular channel for customer support today, and it’s easy to see why. According to Invesp (a leading provider of eCommerce conversion rate optimization software and services), live chat seems to be the most satisfactory medium to...
by Digital Destination | Feb 7, 2022 | Live Chat
When it comes to handling real-time interactions and providing higher levels of customer satisfaction, live chat is an excellent communication channel. Live chat makes it easy for your prospects to contact your business — not to mention that more than 30% of online...
by Digital Destination | Jan 7, 2022 | Live Chat
Have you recently implemented live chat on your business’s website? Are you considering it? If you fall into the latter category, here are a few statistics that might help you with the decision — 75% of online users prefer live chat over any other medium of...
