by Digital Destination | Aug 7, 2022 | Live Chat
Live chat support — the service that allows individuals to communicate with a customer support agent in real-time — has become an integral part of the eCommerce experience for many businesses. As this technology becomes more popular and widespread, myths about live...
by Digital Destination | Jul 7, 2022 | Live Chat
Great communication is the key to business success. With a decent omnichannel strategy, your customers can reach out to you however they want — whether by phone, email, or social media. According to Finances Online, 79% of online users say they would give up and visit...
by Digital Destination | Jun 7, 2022 | Live Chat
Live chat is not a new concept in the world of customer support. According to a 2009 study published by eMarketer, live chat has contributed to 36% of online transactions — and 62% of those who chatted stated they were more inclined to buy from the site again. Many...
by Digital Destination | May 7, 2022 | Live Chat
If you are reading this blog, you are probably already aware that live chat is the most popular digital customer support channel out there. It is only getting more popular, and the reasons behind this rise in popularity are easy to see. The three most important things...
by Digital Destination | Apr 7, 2022 | Live Chat
Imagine a customer at the checkout page of your eCommerce store. They have a pair of sneakers in their shopping cart and are on the verge of clicking “Place Your Order.” However, there is one issue — they are unsure if the sneakers will be the correct size. And if...
by Digital Destination | Mar 7, 2022 | Live Chat
Live chat is arguably the most popular channel for customer support today, and it’s easy to see why. According to Invesp (a leading provider of eCommerce conversion rate optimization software and services), live chat seems to be the most satisfactory medium to...
