by Digital Destination | Nov 7, 2022 | Live Chat
Live chat customer support is an increasingly important part of eCommerce today — and for good reasons. Consumers who want their questions answered quickly and conveniently will often contact you directly rather than fill out a lengthy form on your website and wait...
by Digital Destination | Oct 7, 2022 | Live Chat
When you want to ensure your customers are receiving the best service possible, it can be frustrating if you don’t have the tools to accommodate that need. Implementing a live chat feature on your eStore can help you maximize the success of your business and...
by Digital Destination | Sep 7, 2022 | Live Chat
Online shoppers are bombarded with hundreds of ads and marketing messages daily, so they often go straight to search results when they want information about a particular product or service. That makes it even more important to stand out from the crowd and build trust...
by Digital Destination | Aug 7, 2022 | Live Chat
Live chat support — the service that allows individuals to communicate with a customer support agent in real-time — has become an integral part of the eCommerce experience for many businesses. As this technology becomes more popular and widespread, myths about live...
by Digital Destination | Jul 7, 2022 | Live Chat
Great communication is the key to business success. With a decent omnichannel strategy, your customers can reach out to you however they want — whether by phone, email, or social media. According to Finances Online, 79% of online users say they would give up and visit...
by Digital Destination | Jun 7, 2022 | Live Chat
Live chat is not a new concept in the world of customer support. According to a 2009 study published by eMarketer, live chat has contributed to 36% of online transactions — and 62% of those who chatted stated they were more inclined to buy from the site again. Many...
